A few weeks ago, I broke the screen on my iPhone. To get something like this fixed by Apple takes somewheres around five days and a solid $200. I don't have a home/office phone. I can't live five days without my iPhone.  So a friend sent me to Jet City Devices, where for $100 and about 10 minutes time, I could get my screen fixed and be on my way.

I liked the guy, tweeted about it and then had already forgotten the name of his company by the time my assistant broke her iPhone screen about five days later.

Somehow, I don't feel that will happen again because this morning, I received an email from Jet City Devices:

Hi Ellen,

This is Matt with Jet City Devices and I wanted to do a quick follow-up on the repair I did for you a couple of weeks ago. I just wanted to make sure everything is still working fine and that you're happy with our service.

I'd also love to get your feedback. If you have a Yelp.com account (and if you don't, you should definitely check them out), you can tell people about us on our Chicago Yelp page:

http://www.yelp.com/biz/jet-city-devices-chicago

Or if you have a Facebook account, you're invited to become a fan of our business and leave a short comment:

http://www.facebook.com/pages/Jet-City-Devices/110818884900

Or if you're not on Yelp or Facebook, you can always leave a comment on our forum page. Just click the following link and hit the red "NewTopic" button:

http://www.jetcitydevices.com/forum/viewforum.php?f=3

Thanks again for trusting us with your phone. As always, don't hesitate to call if you have questions or concerns.

Take care and have a great day.

********************************************

Matt McCormick
Jet City Devices, LLC

********************************************

PS: Feel free to check out what other customers say about us:

http://www.jetcitydevices.com/testimonials

For all the people who are curious about how to make money in a bad economy, I say follow this leader and start thanking your customers (semi) personally. For all the people who wonder how to get more better reviews on Yelp!, I say why don't you just ask, like Matt does. For all the people wondering how to get their customers to fan them on Facebook, I say give them directions on how to do it when they are sitting at their desk and likely, on Facebook.

And for all those in Chicago who need a new iPhone screen, I recommend Matt from Jet City Devices.